IVA is a technology company founded by John Young and headquartered in Dallas, Texas. Interactive Voice Applications (or IVA as the company has been nicknamed) has a storied history that is rich with continual success. The company derives its name from a broad term for the company's first project, which would later evolve into RmsPLUS. In that original project, a computer would call and record dual-tone multi-frequency input from agency employees, then tabulate all results at the end of a quarter. Over the years, the phone time studies evolved into email and internet based programs allowing administrators to access the page remotely and make changes quickly and easily.
After agencies became accustomed to the ease of RmsPLUS, they asked if IVA could improve their cost allocation software. John tackled this challenge with unwavering determination and the project became Cap95. It was an intelligently designed, standalone application that let agencies streamline their financial reporting process. Cap95 and RmsPLUS set the foundation for IVA to start gaining an ever increasing market share nationwide.
During the years of Human Services software development, John continued to work diligently developing credit union focused software that would allow credit unions to provide an increase in financial services to clients. The credit union software eventually evolved into indirect auto lending software allowing groups of credit unions to pool funds and reach larger geographic regions. The software also led to auto loans being processed faster due to loan officers being presented with crucial information quicker. This increase in productivity was due to the software's ability to parse important data and place it in a central location. Much like CapPLUS and RmsPLUS, MRM eventually grew from a standalone application to an email and internet based solution.
IVA continues to stay focused on leveraging technology for customers so they can focus on their core business. Please contact us for a live demo or consultation session and we will be happy to show you why IVA has been able to continually stay ahead of the competition.